FAQ
SHIPPING
How can I check the status of my order?
After purchase, you will receive a confirmation email with the order details. When your order is shipped, we will send you tracking information to follow the delivery step by step.
How long does it take to receive an order?
Delivery times are normally within 15 days from order confirmation for available products or 30 days for quote requests.
How much are the shipping costs?
Shipping costs are automatically calculated in the cart before order confirmation based on the weight of the products and the delivery country.
PAYMENTS
Which payment methods do you accept?
We accept payments by credit card, PayPal, Apple pay, Google pay, Amazon pay and bank transfer. Payments are secure and protected.
I encountered a problem during payment. What should I do?
If the payment is not successful or you encounter errors, check the entered data and try again. In case of persistent problems, the customer is required to contact their bank.
RETURNS AND REFUNDS
How long do I have to make a return?
You have 14 days from the delivery date to start the return procedure.
How can I return a product?
You can return unwanted items by following the return procedure.
To start the procedure, it is necessary to send an explicit statement of your decision (by registered mail or e-mail) to the following contacts:
- ANDRYS srl, Via dell’Artigianato n. 28, 31030 Castello di Godego (TV)
- info@andrys.it
To meet the deadline, it is sufficient to send the communication before the end of the 14 days.
Returnable products must be intact and unused.
How and when will I receive the refund?
Once the returned product has been received and verified, we will refund the amount within approximately 7 days using the same payment method as the order